Webhelp Takes Call Centers to the Top

Offshore call centers seem pretty old hat these days. But back in 2000, when Olivier Duha and Frederic Jousset started Paris-based Webhelp, their scheme was downright radical. Scores of French call center companies already existed at the time -- some dating back to the late 1970s -- but they maintained their staffs and operations in France. Why not, the two young entrepreneurs reasoned, set up ...
From: www.crm-daily.com